Shipping & Returns Policy
At Jot by Sheen, we strive to provide a seamless shopping experience for our customers. This page outlines our policies for shipping, delivery, and returns to ensure clarity and transparency.
1. Shipping Policy
Processing Time
- All orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed on the next working day.
- For custom orders (cakes, gifts, or event-related items), processing times may vary. Please check the product page for details.
Shipping Options
We offer the following shipping options across the UK:
- Standard Delivery: Estimated delivery within 3-5 business days.
- Express Delivery: Estimated delivery within 1-2 business days.
- Same-Day Delivery: Available for selected products (flowers, cakes) within specified areas. Orders must be placed before 12:00 PM.
Shipping Charges
- Standard delivery: £[Insert Fee]
- Express delivery: £[Insert Fee]
- Same-day delivery: £[Insert Fee]
Free delivery is available on orders above £[Insert Minimum Order Amount].
Delivery Locations
We currently deliver across the UK. For remote areas, delivery times may vary.
2. Returns Policy
Eligibility for Returns
We accept returns for the following:
- Products that are damaged or defective upon arrival.
- Incorrect items delivered.
Non-Returnable Items:
- Custom or personalized cakes, gifts, and floral arrangements.
- Perishable items such as flowers and baked goods.
- Items that have been used or are not in their original packaging.
Return Window
- You must request a return within 14 days of receiving the product.
How to Request a Return
To initiate a return:
- Email us at [Insert Email Address] with your order number and details of the issue.
- Our team will guide you through the return process.
- Approved returns must be shipped back within 7 days of approval.
3. Refund Policy
- Refunds will be processed once we receive and inspect the returned item.
- Approved refunds will be credited to your original payment method within 5-7 business days.
- For damaged or defective products, we may issue a full refund or send a replacement.
4. Exchanges
We currently do not offer exchanges. If you receive a defective or incorrect product, we recommend initiating a return for a refund and placing a new order.
5. Lost or Delayed Deliveries
- If your order is delayed or hasn’t arrived within the expected timeframe, please contact us at [Insert Email Address] or call us at [Insert Phone Number].
- For lost deliveries, we will investigate and offer a replacement or refund where applicable.
6. Cancellations
- Orders can be canceled within 12 hours of placement for a full refund.
- Custom orders (cakes, gifts, etc.) cannot be canceled once processing has begun.
Contact Us
For questions about shipping, delivery, or returns, feel free to reach out:
Jot by Sheen
Email: info@jotbysheen.com